E-Commerce Customer Support

Famous Supply has an exciting opportunity for you to join our eCommerce team. The E-Commerce Customer Support associate is responsible for taking incoming customer inquiries that require e-commerce support, along with making outbound calls to increase awareness and drive traffic to the company’s website. This role requires someone who can multitask in a fast-paced environment while being helpful and friendly to customers. This will be an on-site position to help serve our customers.

Primary Job Responsibilities

· Follow communication scripts and use knowledge of company’s products and services to generate interest and drive traffic to company’s website

· Take incoming calls, text, chats & emails from customers needing support utilizing company’s website, or on company’s products and services

· Identify customer needs, research issues, resolve complaints, and provide solutions

· Handle moderate to large volume of inbound & outbound calls in a timely manner

· Maintain ownership of customer inquiries throughout the lifecycle of the request, including follow-ups with other team members

· Create a great impression by going above & beyond with customer service, ensuring that all questions and concerns are handled appropriately

· Meet daily targets for yourself and your team, and achieve all objectives for service, productivity & quality of customer interactions

· Create and maintain record of daily actions using company’s CRM platform

· Identify opportunities for driving sales and revenue of the company’s existing products

· Accurately cross reference products by way of specification sheets

· Any other tasks and/or projects assigned by manager

Required Experience and Skills

· Experience working in a customer-support role

· Comfortable contributing to a Team

· Demonstrated ability for creative problem-solving

· Moderate to advanced computer skills with knowledge of Microsoft Office (Outlook, Excel, Teams) and CRM

· Strong active-listening and verbal communication skills

· Above average time management skills

· An understanding of online shopping and customer needs, especially as it relates to B2B is a bonus

· High school degree or equivalent

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Health and Wellness Coaching
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.