Famous Supply

True Partner Solutions Implementation Specialist

Akron, OH - Full Time

Famous Supply is looking for a True Partner Solutions Implementation Specialist to join our operations team. This role is responsible for setting up and supporting Vendor Managed Inventory (VMI) programs at customer locations. The Implementation Specialist is a dependable, self-motivated professional who thrives in warehouse environments, enjoys working with customers, and can travel frequently to support new site setups.

Primary Job Responsibilities
  • Lead the physical setup of new VMI sites, including space planning, bin labeling, product stocking, and material organization.
  • Work hands-on in warehouse environments to ensure inventory is accurately placed, counted, and documented.
  • Partner with internal teams to coordinate infrastructure setup and initial deliveries for new locations.
  • Provide on-site training and support for customers and branch associates on VMI ordering and operations.
  • Serve as a customer-facing representative, ensuring clear communication and a positive experience throughout the implementation process.
  • Troubleshoot and resolve operational issues quickly to avoid delays in material availability.
  • Ensure a smooth transition from setup to daily operations by preparing sites for ongoing service.
  • Maintain a flexible schedule to accommodate customer needs, including extended hours and periods of heavy travel.
  • Work independently in the field, taking ownership of tasks and delivering results with minimal supervision.
Required Experience and Skills
  • High school diploma or equivalent
  • Customer service experience
  • Warehouse experience, including material handling and organizing
  • Valid driver’s license and ability to travel regionally or nationally as needed
  • Ability to lift 50 lbs. and work in warehouse environments
  • Flexibility to travel heavily (up to 100% during new site implementations)
Preferred but not Required Experience and Skills
  • 2+ years of experience in warehouse operations, inventory management, or supply chain
  • Distribution and/or wholesale experience
  • HVAC, plumbing, or building products knowledge
  • Experience with RF scanners or ERP systems

What Makes Us Famous!

  • Health, Vision, and Dental Insurance
  • Paid Time Off (Vacation and Holidays)
  • Paid Maternity and Paternity Leave
  • 401K Employer Match
  • Bonus Opportunity
  • Strong Culture through our 40 Fundamentals
  • Family Atmosphere
  • Fitness Reimbursement Program
  • Associate Referral Bonus Program
  • Learning and Development Opportunities
  • Leadership Development Program
  • Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

Apply: True Partner Solutions Implementation Specialist
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