Customer Service Manager

Niles, OH

Full Time

Entry Level

Famous is looking for a Customer Service Manager at our Niles, OH location (MUST BE ABLE TO TRAIN AT OUR YOUNGSTOWN, OH LOCATION).

The CSM is responsible for ensuring a great customer experience to our contractors. You lead a team of 1- 2 associates focused on order fulfillment, inventory management, put away, organization, customer service, parts identification, order entry, and continuous improvement. This role is a “working manager” and is expected to also perform all duties listed above, including warehousing responsibilities such as picking, organizing, and staging customer orders.
Primary Job Responsibilities

Manage the daily operation of the location and ensure orders are efficiently received, filled, and shipped.
Leverage the functionalities of the company’s ERP system to manage inventory data, process orders, and generate reports.
Use RF scanners to complete tasks such as order picking, parts put away, and inventory tracking.
Use material handling equipment and/or ladders to pull customer parts orders.
Oversee the work of branch associates, ensuring they are properly trained.
Provide customer support by responding to inquiries, offering detailed product information, and promptly resolving any issues or concerns raised by customers.
Become familiar with HVAC and plumbing parts to expand product knowledge and enhance customer service capabilities.
Attention to detail to ensure warehouse tasks are done accurately

Required Experience and Skills

Customer Service Experience
Warehouse Experience
Ability to lift 50 lbs.
Ability to stand on feet for majority of an 8 hour day
Ability to work in a fast-paced environment

Preferred but not Required Experience and Skills

Distribution and/or wholesale experience
HVAC/ Plumbing/Building Products knowledge
Forklift experience
Experience using RF Scanners

What Makes Us Famous!

Health, Vision, and Dental Insurance
Paid Time Off (Vacation and Holidays)
Paid Maternity and Paternity Leave
401K Employer Match
Bonus Opportunity
Strong Culture through our 40 Fundamentals
Family Atmosphere
Health and Wellness Coaching
Fitness Reimbursement Program
Associate Referral Bonus Program
Learning and Development Opportunities
Leadership Development Program
Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.

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