Senior eCommerce Specialist

We are looking for a Senior eCommerce Specialist to own and optimize the systems and platforms that support our digital business. You will be the person who understands how our tools connect, helps keep them running well, uses data to identify improvements, and builds or maintains automation that reduces manual work and supports growth. You will manage the CRM & Marketing Automation platform, analytics and reporting, website and app platform management, develop and social media.

This role serves as a bridge between technical stakeholders and the business to ensure an optimized online customer experience. The Senior eCommerce Specialist partners with internal stakeholders, IT, and vendors on website, app, CRM, and marketing automation improvements. Help define requirements, test updates, communicate status, and ensure changes support the customer experience.

If you are someone who thrives on working in complex systems, proactively solving problems, and working across teams to make things happen, this role is built for you. This role is in office in Akron, Ohio.

Key Responsibilities:

Optimize the platforms and tools

• Serve as the primary admin and owner of CRM & Marketing Automation configuration; workflows, automations, pipelines and reporting.

• Manage the technical layer of our websites and mobile app; integrations, platform configuration, and troubleshooting issues.

• Coordinate with our product data team to ensure accurate, enriched product information is live across all digital platforms.

• Partner with IT and external vendors on platform updates, upgrades, and new technology rollouts.

Drive performance through data

• Own analytics and reporting across all brands, website traffic, conversion, app performance, and campaign ROI.

• Build and maintain dashboards that give the team and leadership a clear, real view of performance.

• Make data-driven recommendations on how to improve the customer experience, increase conversions, and reduce friction.

Manage digital projects

• Manage digital initiatives, platform migrations, app enhancements, integrations, and system upgrades.

• Build project plans, manage timelines, and keep stakeholders informed.

• Identify opportunities to automate manual processes and build the business case to make it happen.

Collaborate and Innovate:

• Be a collaborative partner with Associates on campaigns, promotions, technical issues, Customer concerns and platform needs.

• Actively use AI tools to improve personal productivity, reduce repetitive work, and improve the quality of day-to-day output.

• Share practical AI use cases, tips, and workflow improvements with the team.

• Look for appropriate ways to use AI, automation, and system workflows to make eCommerce operations more efficient.

As opportunities arise and business needs change, continuous growth and evolution within this role is expected.

What you bring:

• 5+ years of experience in eCommerce operations, digital platform management, or a similar role.

• Hands-on ownership experience of CRM and Marketing Automation pipelines, workflows, automations, and reporting.

• Strong working knowledge of Google Analytics (GA4) and experience building performance dashboards.

• Proven ability to manage eCommerce platforms and understand how digital tools and systems connect.

• Comfortable leading digital projects; you can manage a timeline, communicate across teams, and deliver.

• High attention to detail; errors in product data, integrations, and automations reach customers directly.

• A proactive, self-starting mindset; you identify problems and fix them without waiting to be asked.

• Active user of AI tools; you embrace them as productivity multipliers, not novelties.

Nice to have:

• Experience with B2B procurement integrations

• Experience in ERP and CMS systems

• Background in trades, HVAC, plumbing, or B2B distribution/manufacturing

• Familiarity with AI tools for workflow automation or data validation

• Experience supporting a mobile app alongside a web platform

What Makes Us Famous!

• Health, Vision, and Dental Insurance
• Paid Time Off (Vacation and Holidays)
• Paid Maternity and Paternity Leave
• 401K Employer Match
• Bonus Opportunity
• Strong Culture through our 40 Fundamentals
• Family Atmosphere
• Fitness Reimbursement Program
• Associate Referral Bonus Program
• Learning and Development Opportunities
• Leadership Development Program
• Career Growth Opportunities

Famous Supply is a wholesale distributor committed to serving contractors, builders and remodelers in the HVAC, Plumbing, Building Products, Lighting, and Industrial/PVF segments.

Since 1933, Famous has been a family-owned business that treats its associates like family. Our 5 Core Values are Family, Trust, Communication, Teamwork, and Continuous Improvement. We bring those Core Values to life every day by practicing our 40 Fundamentals for Living the Famous Way (https://famous-supply.com/famous-40-fundamentals/)!

To learn more about what makes us Famous, visit Famous-Supply.com!

We continually strive to create a diverse work culture and seek applicants from all backgrounds to ensure we hire the best, most creative talent on our team. Famous Supply provides equal employment opportunities to all qualified applicants without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, ancestry, age, disability, genetic information, military service, or veteran status, or other legally protected characteristic under federal, state and local law, and prohibits discrimination and harassment of any type. Applicants must be lawfully authorized to work in the United States.